Guest Comms / Concierge

Mission Control
As of Wed 09-02 14:00 CT Language: Spanish Spec mode on

Who arrives today and tomorrow, are their units ready and paid, and what did the last shift leave me?

Arrivals today and tomorrow

CT / PHT

C3 · 16:00 CT · 05:00 PHT (tomorrow) today
Blocked Paid: UnpaidAgreement signed: yesDoor code released: yesEarly check-in: not requested airbnb in 2h
V2 · 16:00 CT · 05:00 PHT (tomorrow) tomorrow
Blocked Paid: UnpaidAgreement signed: yesDoor code released: noEarly check-in: not requested airbnb in 1d 2h
local-coffee
BW · 16:00 CT · 05:00 PHT (tomorrow) tomorrow
Ready Paid: Partly paidAgreement signed: yesDoor code released: yesEarly check-in: not requested airbnb in 1d 2h
all-inclusive
contract: Reservation {unit,checkIn,paid,agreementSigned,doorCodeReleased,earlyCheckIn} note: door code goes out about 8h before check-in once the agreement is signed
Source: hostaway · Hydrated Wed 09-02 14:00 CT · Gaps: 6 (tap)

Known gaps in this data, shown rather than hidden.

Reservations / PMS PARTIAL

  • Adapter runs on a fixture until the read-only API key is stored per the Keychain convention
  • HolidayFuture's role (website widget?)
  • Whether Hostaway carries reviews

Owner of the content: Cressio (Joshua)
How to close it: Internal: issue a read-only Hostaway API key, store it, set sources.hostaway.options.mode to 'live'.

Check-in policy PARTIAL

  • Written policy
  • The three 'Selah standard' reference cards (thermostat, bed, layout)
  • Parking rule (1 vs 2 vehicles)

Owner of the content: Jasmine / Kelly
How to close it: Photos and a short note in the Drive folder.

Unpaid and partly paid, with the countdown to check-in

Unpaid reservations: 3

C3 · Unpaid
Check-in in 2h system threshold, not policy: 48h last measured 2026-09-03T16:42:37.017Z
V2 · Unpaid
Check-in in 1d 2h system threshold, not policy: 48h last measured 2026-09-03T16:42:37.017Z
BW · Partly paid
Check-in in 1d 2h system threshold, not policy: 48h last measured 2026-09-03T16:42:37.017Z
rule: unpaid and check-in < 48h -> notify S2 and S1
Source: hostaway · Hydrated Wed 09-02 14:00 CT · Gaps: 3 (tap)

Known gaps in this data, shown rather than hidden.

Reservations / PMS PARTIAL

  • Adapter runs on a fixture until the read-only API key is stored per the Keychain convention
  • HolidayFuture's role (website widget?)
  • Whether Hostaway carries reviews

Owner of the content: Cressio (Joshua)
How to close it: Internal: issue a read-only Hostaway API key, store it, set sources.hostaway.options.mode to 'live'.

Pending follow-ups from the last handover

Day (PHT) 2026-09-02 · Mary CJ
Posted Wed 09-02 06:15 CT Inbox cleared: yes Not acknowledged yet
Pending follow-ups: 2 Reservations to watch: 2
  • guest R-1015 asking about early check-in on D1
  • confirm the All-Inclusive add-on for V3
rule: items unacknowledged by next shift + 2h -> notify the next agent
Source: slack #guest-exp · Hydrated Wed 09-02 06:15 CT · Gaps: 2 (tap)

Known gaps in this data, shown rather than hidden.

Slack ingest PARTIAL

  • Real export or live capture on the partner-pm token
  • Channel allowlist armed

Owner of the content: Joshua
How to close it: Copy the export zip to data/selah/slack-export or extend partner-pm to full-channel capture.

Asks waiting on us

@Jhomica can you check the Hostaway inbox for guest R-1045 before your shift ends?
Question 18d 5h ago · past threshold from Jasmine across time zones system threshold, not policy: 20h
Jhomica Open in Slack
@Jhomica any follow up here? Still unpaid
Question 17d 21h ago · past threshold from Nathan across time zones system threshold, not policy: 20h
Jhomica Open in Slack
@Jhomica can you check the Hostaway inbox for guest R-1014 before your shift ends?
Question 12d 5h ago · past threshold from Jasmine across time zones system threshold, not policy: 20h
Jhomica Open in Slack
@Jhomica any follow up here? Still unpaid
Question 11d 21h ago · past threshold from Nathan across time zones system threshold, not policy: 20h
Jhomica Open in Slack
@Jhomica can you check the Hostaway inbox for guest R-1066 before your shift ends?
Question 8d 5h ago · past threshold from Jasmine across time zones system threshold, not policy: 20h
Jhomica Open in Slack
@Jhomica can you check the Hostaway inbox for guest R-1009 before your shift ends?
Question 6d 5h ago · past threshold from Jasmine across time zones system threshold, not policy: 20h
Jhomica Open in Slack
@Jhomica any follow up here? Still unpaid
Question 2d 21h ago · past threshold from Nathan across time zones system threshold, not policy: 20h
Jhomica Open in Slack
@Jhomica can you check the Hostaway inbox for guest R-1045 before your shift ends?
Question 2d 5h ago · past threshold from Jasmine across time zones system threshold, not policy: 20h
Jhomica Open in Slack
Source: slack-export (classifier) · Hydrated Wed 09-02 14:00 CT · Gaps: 2 (tap)

Known gaps in this data, shown rather than hidden.

Slack ingest PARTIAL

  • Real export or live capture on the partner-pm token
  • Channel allowlist armed

Owner of the content: Joshua
How to close it: Copy the export zip to data/selah/slack-export or extend partner-pm to full-channel capture.

Add-on catalog and its constraints

Add-on catalog and its constraints$Constraint
Romance Package $175 no
Celebration Package $175 no
Stargazing Experience $125 no
Poolside Movie Night $210 no
Private Chef Experience $325 no
Champagne & Charcuterie $99.99 no
Gourmet Charcuterie (two) $50 no
Gourmet Charcuterie (up to four) $90 no
S'mores Package $15 no
Hot Chocolate Package $15 no
Local Coffee Package $25 no
In-Room Massage (60 min) $180 Saturdays only, 2-day notice
In-Room Massage (90 min) $240 Saturdays only, 2-day notice
Selah Serenity Package $90 no
Firewood Bundle $15 no
Pet Accommodations $75 Designated units only; up to 2 pets, 40 lb total
Vacation Gift Card $150 no
Early check-in $0 Only if approved
All-Inclusive package $180 Black Walnut, Walnut Villa, Sky Walkout only; per person; price unconfirmed
contract: AddOn {sku,name,price,constraint}
Source: brochure p.8-9 + slack rollout · Hydrated 2026-09-02 · Gaps: 1 (tap)

Known gaps in this data, shown rather than hidden.

Add-on catalog HYDRATED

  • All-Inclusive definition and price per unit

Owner of the content: Kelly / Jhomica
How to close it: Current price sheet in the Drive folder.

VIP and prospect stays

BW · 16:00 CT · 05:00 PHT (tomorrow)
Ready Paid: Paid in fullAgreement signed: yesDoor code released: yesEarly check-in: approved direct VIP
all-inclusivechampagne-charcuterie
Source: hostaway + slack · Hydrated Wed 09-02 14:00 CT · Gaps: 3 (tap)

Known gaps in this data, shown rather than hidden.

Reservations / PMS PARTIAL

  • Adapter runs on a fixture until the read-only API key is stored per the Keychain convention
  • HolidayFuture's role (website widget?)
  • Whether Hostaway carries reviews

Owner of the content: Cressio (Joshua)
How to close it: Internal: issue a read-only Hostaway API key, store it, set sources.hostaway.options.mode to 'live'.